Optical Sales Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Absorb and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists
• Connect the patient's needs to the goods and services offered
• Absorb and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Provide education and recommendations for specific lenses, lens coatings, and frames to suit patient needs
• Absorb and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists
• Absorb and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

  QUALIFICATIONS

  • Previous medical office experience preferred; previous ophthalmic experience strongly preferred
  • Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
  • Favorable result on background check as required by state
  • Must be able to provide proof of identity and right to work in the United States

  EDUCATION AND/OR EXPERIENCE

  • A high school diploma or GED is required

  LICENSES AND CREDENTIALS

  • ABO and NCLE certifications are preferred but not required

  SYSTEMS AND TECHNOLOGY

  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook

  PHYSICAL REQUIREMENTS

  • This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs.
  • Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology.
  • Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time.
  • Occasional driving or climbing may also be necessary.