Optical Retail Sales Associate PT Westpark, TX #023

About the Company

Dr. Barnes founded Eyemart Express 30 years ago to deliver everything a patient needs. Starting with one shop in Appleton, WI, the company has expanded to over 245 stores in 42 states. Eyemart Express is known for promptly delivering quality eyewear at great prices while maintaining strong relationships with optometrists and local communities. With local labs in stores, eye exams, and same-day delivery on glasses, customers never miss a moment.

About the Role

The Retail Sales Associate, also known as a Retail Optician, assists patients in selecting eyeglass frames, lenses, and lens coatings that best suit their needs. The role involves ensuring lab technicians have accurate measurements and prescription information, dispensing completed glasses, and providing exceptional customer service.

Earning potential for this role is competitive, inclusive of base pay and incentives.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
• Compute and process payment transactions and refunds using the in-house Point of Sale system.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files while following company and HIPAA policies regarding confidentiality.
• Assess and interpret patient’s needs based on prescription requirements, facial features, lifestyle, and occupation, and suggest appropriate products (frames, lens type, coatings).
• Take necessary measurements, such as pupillary distance.
• Prepare work orders for the lab, ensuring all pertinent information is included (patient information, prescription, lens size/type, measurements, special tinting or coating).
• Pull correct lenses according to work order specifications.
• Inspect the final product for accuracy and adjust completed glasses to fit the patient using pliers, hands, and heat if necessary.
• Adjust or repair damaged frames, replace nose pads, and missing screws.
• Price, stock, and straighten merchandise.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience in the optical industry is preferred but not required; training is available.

Schedule

Eyemart Express is dedicated to work-life balance and strives to be as flexible as possible with scheduling needs.