Optical Retail Sales Associate PT Wichita Falls, TX #015

About the role

Eyemart Express was founded 30 years ago by Dr. Barnes with the mission to deliver everything a patient needs in eyewear. Starting as a single store in Appleton, WI, the company has grown to over 245 locations across 42 states. Known for prompt delivery of quality eyewear at competitive prices, Eyemart Express maintains strong relationships with optometrists and local communities. The company distinguishes itself with in-store labs, on-site eye exams, and same-day delivery, ensuring customers never miss out on essential vision care. This role offers the opportunity to join a top optical retailer and contribute to improving lives by helping people see better.

Responsibilities

• Customer Service: Provide exceptional customer service to all patients.
• Sales and Promotions: Maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
• Transaction Processing: Compute and process payment transactions and refunds using the in-house Point of Sale system.
• Insurance Claims: Process insurance claims efficiently.
• Product Knowledge: Maintain up-to-date knowledge of products.
• Patient Files: Create and maintain patient files in compliance with company and HIPAA policies regarding confidentiality.
• Patient Assessment: Assess and interpret patient needs based on prescription requirements, facial features, lifestyle, and occupation, and recommend appropriate products such as frames, lens types, and coatings.
• Measurements: Take necessary measurements, including pupillary distance.
• Work Orders: Prepare detailed work orders for the lab, including patient information, prescription, lens specifications, measurements, and any special tinting or coating requirements.
• Lens Selection: Pull correct lenses according to work order specifications.
• Product Inspection: Inspect finished glasses for accuracy; adjust completed glasses to fit the patient using tools such as pliers, hands, and heat as needed.
• Adjustments and Repairs: Adjust or repair damaged frames, replace nose pads, and replace missing screws.
• Merchandise Management: Price, stock, and organize merchandise.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience in the optical industry is preferred but not required; training is provided.

Earning Potential

The earning potential for this role is competitive and includes base pay plus incentives.