Optical Retail Sales Associate PT Tuscon, AZ #283

About the Company

Dr. Barnes founded Eyemart Express 30 years ago to deliver everything a patient needs. Starting with one friendly shop in Appleton, WI, the company has expanded to over 245 stores in 42 states. Eyemart Express is known for promptly delivering quality eyewear at great prices while maintaining strong relationships with optometrists and local communities. With local labs in stores, eye exams, and same-day delivery on glasses, customers never miss a moment.

About the Role

The Retail Sales Associate, also known as a Retail Optician, assists patients in selecting eyeglass frames, lenses, and lens coatings that best suit their needs. This role ensures lab technicians receive accurate measurements and prescription information for grinding, coating, and fitting lenses. Once glasses are complete, the Retail Associate dispenses them to the patient.

Earning potential for this role is competitive, inclusive of base pay and incentives.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
• Compute and process payment transactions and refunds using the in-house Point of Sale system.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files while following company and HIPAA policies regarding confidentiality.
• Assess and interpret patient’s needs based on prescription requirements, facial features, lifestyle, and occupation; suggest appropriate products (frames, lens type, coatings).
• Take necessary measurements (e.g., measuring pupillary distance).
• Prepare work orders for the lab, ensuring all pertinent information is included (patient information, prescription, lens size/type, measurements, special tinting or coating).
• Pull correct lenses according to work order specifications.
• Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary.
• Adjust or repair damaged frames, replace nose pads, and missing screws.
• Price, stock, and straighten merchandise.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required; training is available.

Schedule

The company understands the importance of work-life balance and strives to be as flexible as possible with scheduling needs.