Optical Retail Sales Associate PT Tuscaloosa, AL #109

About the Role

Join one of the nation’s top optical retailers and help improve lives by helping people see better. Eyemart Express was founded over 30 years ago with one friendly shop in Appleton, WI, and has since expanded to over 245 stores in 42 states. Known for promptly delivering quality eyewear at great prices, Eyemart Express maintains strong relationships with optometrists and local communities. With local labs in stores, eye exams, and same-day delivery on glasses, our customers never miss a moment.

The earning potential for this part-time role is competitive, inclusive of base pay and incentives.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
• Compute and process payment transactions and refunds using the in-house Point of Sale system.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files while following company and HIPAA policies regarding confidentiality.
• Assess and interpret patient’s needs based on prescription requirements, facial features, lifestyle, and occupation; suggest appropriate products (frames, lens types, coatings).
• Take necessary measurements, such as pupillary distance.
• Prepare work orders for the lab, ensuring all pertinent information is included (patient details, prescription, lens specifications, measurements, special tinting or coating).
• Pull correct lenses according to work order specifications.
• Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, or heat to bend frames as needed.
• Adjust or repair damaged frames, replace nose pads, and missing screws.
• Price, stock, and straighten merchandise.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience in the optical industry is preferred but not required; training is available.

Schedule

We strive to be as flexible as possible with scheduling to ensure work-life balance for our team members.