Optical Retail Sales Associate PT Statesboro, GA #312

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Take necessary measurements (i.e., measuring the patient’s pupillary distance).
• Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
• Pull correct lenses according to work order specifications.
• Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
• Adjust/repair damaged frames, replace nose pads, and missing screws.
• Price, stock, and straighten merchandise.

Requirements

• A High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required. We are willing to train.

Qualifications

We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

Skills

Excellent customer service skills, knowledge of current sales and promotions, ability to process payment transactions, efficient insurance claim processing, up-to-date knowledge of products, ability to assess and interpret patient needs, proficiency in taking measurements, ability to prepare work orders, expertise in lens selection, product inspection, adjustments and repairs, and merchandise management.

Benefits

VSP Vision offers a competitive earning potential, including base pay and incentives. The company maintains a drug-free workplace and performs pre-employment substance abuse testing.

Pay

The earning potential for this role is competitive, inclusive of base pay and incentives.

Schedule

The schedule is flexible to accommodate work-life balance and may vary based on business needs.