Optical Retail Sales Associate PT Marion, IL #249

About the role

Founded 30 years ago by Dr. Barnes, Eyemart Express has expanded from one friendly shop in Appleton, WI to over 245 stores in 42 states. Today, the company is celebrated for promptly delivering quality eyewear at great prices while maintaining strong relationships with optometrists and local communities. With local labs in stores, eye exams, and same-day delivery on glasses, customers never miss a moment. The Retail Sales Associate (Retail Optician) primarily assists patients in selecting eyeglass frames, lenses, and coatings that best suit their needs. The role also involves ensuring lab technicians have accurate measurements and prescription information, and dispensing completed glasses to patients.

Responsibilities

• Provide exceptional customer service to all patients
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges
• Compute and process payment transactions/refunds using the in-house Point of Sale system
• Process insurance claims efficiently
• Maintain up-to-date knowledge of products
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality
• Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (frames, lens type, coatings)
• Take necessary measurements (pupillary distance)
• Prepare work orders for the lab ensuring all pertinent information is listed (patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)
• Pull correct lenses according to work order specifications
• Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly
• Adjust/repair damaged frames, replace nose pads, and missing screws
• Price, stock, and straighten merchandise

Requirements

• High School Diploma or GED
• Experience working in retail, customer service, or sales
• Experience working in the optical industry is preferred but not required—willing to train