Optical Retail Sales Associate PT Sioux City, IA #007

Over 30 years ago, Dr. Barnes founded Eyemart Express to deliver everything a patient needs. Starting with one friendly shop in Appleton, WI, we’ve expanded to over 245 stores in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices while maintaining strong relationships with optometrists and local communities. With local labs in stores, eye exams, and same-day delivery on glasses, our customers never miss a moment.

About the role

The Retail Sales Associate (Retail Optician) assists patients in selecting eyeglass frames, lenses, and lens coatings that best suit their needs. You’ll ensure lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses. Once complete, you’ll dispense the glasses to the patient.

Earning potential is competitive, inclusive of base pay and incentives.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
• Compute and process payment transactions and refunds using the in-house Point of Sale system.
• Process insurance claims efficiently.
• Maintain up-to-date product knowledge.
• Create and maintain patient files following company and HIPAA confidentiality policies.
• Assess and interpret patient needs based on prescription requirements, facial features, lifestyle, and occupation; suggest appropriate products (frames, lens types, coatings).
• Take necessary measurements (e.g., pupillary distance).
• Prepare work orders for the lab, ensuring all pertinent information is included (patient details, prescription, lens specifications, measurements, special tinting/coating).
• Pull correct lenses according to work order specifications.
• Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, or heat to bend frames as needed.
• Adjust or repair damaged frames, replace nose pads, and missing screws.
• Price, stock, and straighten merchandise.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience in the optical industry is preferred but not required; we provide training.

Schedule

We strive to be as flexible as possible with scheduling to support work-life balance.