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Jobs · Engineering · Minnesota

Optical Manager - Ridgedale Center

Warby Parker · Minnetonka, MN · 3 wk ago
EngineeringPart-time

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers, whether they are longtime Warby Parker fans or first-time wearers. You'll lead your store's Opticians, foster an encouraging work environment, and help Warby Parker grow.

Responsibilities

Optical duties

  • Work directly with customers to help meet all of their eyewear needs
  • Take and record measurements, adjust and fit eyewear with flawless accuracy
  • Check that finished eyewear meets optical standards and customer requirements
  • Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

  • Manage a team of Opticians by giving and receiving feedback and leading ongoing development conversations
  • Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
  • Report to the Store Leader, anticipate staffing needs, and oversee Optician Apprentice Program participants
  • Stay up to date with HR policies and procedures to promote a productive, safe culture in the store
  • Leverage company resources to increase employees' engagement and job satisfaction
  • Support general store systems, inventory databases, and business operations

Requirements

  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years in a management position
  • A strong leader and mentor who drives optical metrics and adheres to strict optical standards
  • Able to operate with professionalism and open-mindedness when making decisions on behalf of the team
  • Passionate about the eyewear and retail industries
  • A clear and effective communicator who can break down technical terms for customers
  • Dedicated to going above-and-beyond to make customers and teammates happy
  • Detail-oriented, organized, and capable of prioritizing tasks in a fast-paced environment
  • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Pay

Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. The range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is determined by the candidate's qualifications, experience, internal equity, and relevant market data. Non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.

Benefits

Full-time employees

  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Paid sick leave (1 hour per every 26 hours worked in WA)
  • Paid holidays (5 per year in WA)
  • Vacation days (5-10 per year in WA, after waiting period depending on tenure and hours worked)
  • Retirement savings plan (401(k))
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Stock Purchase Plan
  • Employee Assistance Program (EAP)
  • Bereavement support
  • Optical Education Reimbursement
  • Free eyewear

Part-time employees

  • Employee Assistance Program (EAP)
  • Employee Stock Purchase Plan
  • Free eyewear
  • Paid sick leave (1 hour per every 30 hours worked in WA)

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