Optical Dispenser - Full time - Taylor

Principal Duties And Responsibilities

• Inspect the eyewear and the coordinated order prior to delivery.
• Dispense eyewear using the E.A.R.N. for Dispensing process methodology.
• Responsible for knowledge of each dispensing tool, its use, and ability to use it properly.
• Properly fit eyewear to the patient’s face through various frame adjustments.
• Explain the care and maintenance for the eyewear to the patient, including recommending HFO cleaning regimens.
• Process the delivery of the eyewear order in the software program.
• Perform proper frame and lens repairs.
• Troubleshoot vision, lens, and frame issues including verifying prescription, base curves PD’s, segment heights, visual acuity and adjusting face form.
• Communicate the preferred lens family of products and the benefits of each.
• Knowledge of various frame materials in order to properly adjust and repair them.
• Process remake orders and properly apply vision insurance coverage.
• Neutralize and verify the spectacle prescription in the eyewear through the use of auto and manual lensometry.
• Receive eyewear orders into the software program and manage delivery status reports.
• Absorb and assist with placing patient’s eyewear orders as needed.

Education & Experience

• High school diploma or G.E.D. required.
• Previous computer experience and basic math skills preferred.
• Previous customer service, hospitality, or retail experience preferred.
• Previous dispensing/optical experience preferred.
• Must be able to walk, bend and stand for extended periods of time.
• Completion of all required training courses as directed by Henry Ford OptimEyes.

WORKING CONDITIONS

• Works in retail optical environment.
• Requires evening and weekend hours.