Optical Dispenser - Full time - Southfield

About the role

Responsible for interpreting the ophthalmic spectacle prescription and the eyewear order to properly deliver, adjust, and repair eyewear.

Responsibilities

• Inspect the eyewear and the coordinated order prior to delivery
• Dispense eyewear using the E.A.R.N. for Dispensing process methodology
• Know each dispensing tool, its use, and ability to use it properly
• Properly fit eyewear to the patient’s face through various frame adjustments
• Explain the care and maintenance for the eyewear to the patient, including recommending HFO cleaning regimens
• Process the delivery of the eyewear order in the software program
• Perform proper frame and lens repairs
• Trouble-shoot vision, lens, and frame issues including verifying prescription, base curves, PD’s, segment heights, visual acuity, and adjusting face form
• Communicate the preferred lens family of products and the benefits of each
• Know various frame materials in order to properly adjust and repair them
• Process remake orders and properly apply vision insurance coverage
• Neutralize and verify the spectacle prescription in the eyewear through the use of auto and manual lensometry
• Receive eyewear orders into the software program and manage delivery status reports
• Assist with placing patient’s eyewear orders as needed

Requirements

• High school diploma or G.E.D required
• Previous computer experience and basic math skills preferred
• Previous customer service, hospitality, or retail experience preferred
• Previous dispensing/optical experience preferred
• Must be able to walk, bend, and stand for extended periods of time
• Completion of all required training courses as directed by Henry Ford OptimEyes

Schedule

• Evening and weekend hours required
• Rotating shift

Working Conditions

Works in a retail optical environment.

Organization: Community Care Services, Department: HF Optimeyes Southfield SVC