Optical Consultant

About the role

Optical Consultants sell eyewear and accessories to patients, ensuring they are fitted with the right-size frames and lenses. They provide exceptional service, educate patients about products, and maintain accurate records.

Responsibilities

• Fit patients with appropriate frames and lenses based on prescriptions
• Provide detailed explanations of recommended products and services
• Develop and retain a client base through excellent service and referrals
• Stay updated on company and industry products, manufacturer rebates, and lens/frame options
• Take and return patient calls, update them on order status, and resolve issues
• Retrieve and organize patient charts and electronic health records
• Select frames, lens types, and treatments for patients
• Measure eyes and faces for proper fit
• Interpret prescriptions and create work orders for lab technicians
• Follow up on orders, verifying they meet time guidelines and informing patients of status
• Inspect and adjust eyewear to ensure visual acuity, comfort, and proper fit
• Clean and polish lenses, and maintain store cleanliness
• Sell miscellaneous products like cleaners, contact lens supplies, sunglasses, and safety glasses

Requirements

• High School Diploma
• One year experience as an Optician preferred
• Experience with HIPAA requirements preferred
• Strong organizational and attention to detail skills
• Excellent verbal and written communication skills
• Strong customer service skills and pleasant demeanor
• Manual dexterity and hand-eye coordination
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours per day