Optical Consultant

About the role

Optical Consultants sell eyewear and accessories to patients, ensuring they are fitted with appropriate frames and lenses. They provide comprehensive service, educate patients about their options, and maintain accurate records.

Responsibilities

• Fit patients with the right-size frames and lenses based on prescriptions and lifestyle needs
• Provide detailed explanations of customized recommendations for products and services
• Develop and retain a client base through excellent service and referrals
• Stay updated on company and industry products, manufacturer rebates, and lens/frame types
• Take and return patient calls, updating them on order status and resolving issues
• Retrieve and update patient charts and electronic health records
• Aid patients in selecting frames, lens types, and treatments, considering their specific needs and facial measurements
• Educate patients on proper eyewear and contact lens care
• Measure eyes and faces to ensure proper fit
• Interpret prescriptions and create work orders for lab technicians
• Follow up on orders, verifying they meet time guidelines and informing patients of status
• Inspect and adjust glasses to ensure visual acuity, comfort, and proper fit
• Use tools like pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc., for adjustments and repairs
• Communicate with technicians and managers, providing additional patient information or asking for order statuses
• Clean and polish lenses, and organize store areas
• Sell miscellaneous products like cleaners, contact lens supplies, sunglasses, and safety glasses

Requirements

• High School Diploma
• One year of experience as an Optician preferred
• Experience with HIPAA requirements preferred
• Strong organizational and attention to detail skills
• Excellent verbal and written communication skills
• Strong customer service skills and pleasant demeanor, with experience in sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours per day