Optical Consultant

About the role

Optical Consultants are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Optical Consultants are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

Responsibilities

• Delivers extraordinary experience to each patient
• Provides patients with a complete understanding of customized recommendations for products and services
• Develops own clientele from providing outstanding service and obtaining referrals
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues; escalates issues to the Store Manager as necessary
• Retrieves patient charts and electronic health records
• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings based on specific patient needs and facial measurements
• Educates patients on proper eyeglass and contact lens care
• Collects eye and face measurements to ensure proper fit
• Interprets prescriptions written by optometrists and ophthalmologists
• Creates work orders for lab technicians, specifying information on lenses needed
• Follows up on all pending orders, verifies timeliness, informs patients of status or delays, and notifies patients when orders arrive
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort using tools such as pliers, wrenches, and frame warmers
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers
• Regularly communicates with technicians and/or store managers regarding additional patient information or order status
• Inspects the final product for flaws, cleans and polishes lenses using cloths and solvents
• Maintains overall cleanliness and visual appeal of the store by cleaning and organizing frame boards, displays, mirrors, workbench, office area, bathroom, and breakroom
• Restocks retail boards with new merchandise
• Understands product issues and analyzes problems; thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, and promotions
• Collaborates with technicians, front desk associates, managers, and optometrists
• Sells miscellaneous products such as cleaners, contact lens supplies, sunglasses, and safety glasses

Requirements

• High School Diploma
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor; sales experience preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours a day