Optical Consultant

About the role

Optical Consultants sell eyewear and accessories to patients, ensuring they receive the right-sized frames and correct prescriptions and measurements.

Responsibilities

• Sell eyewear and accessories to patients
• Fit patients with the right-size frames based on their needs and lifestyle
• Dispense lenses with the correct prescription and measurements
• Deliver exceptional service to patients, fostering repeat business
• Stay updated on company and industry products, manufacturer rebates, and lens/frame options
• Take and return patient calls, updating them on order status and resolving issues
• Retrieve and update patient charts and electronic health records
• Aid patients in selecting frames, lens types, and treatments
• Educate patients on proper eyewear and contact lens care
• Measure eyes and faces to ensure proper fit
• Interpret prescriptions and create work orders for lab technicians
• Follow up on orders, verifying they meet time guidelines and informing patients of status
• Inspect and adjust glasses to ensure visual acuity, proper fit, and patient comfort
• Use tools like pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Communicate with technicians and managers, providing additional patient information or asking for order statuses
• Clean and polish lenses and organize store areas
• Collaborate with technicians, front desk associates, managers, and optometrists
• Sell miscellaneous products like cleaners, contact lens supplies, sunglasses, safety glasses, etc.

Requirements

• High School Diploma
• One year experience as an Optician preferred
• Experience with HIPAA requirements preferred
• Strong organizational and attention to detail skills
• Excellent verbal and written communication skills
• Strong customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours per day