Ops Technical Instruct I

About the role

As an Operations Technical Instructor, you will design, coordinate, deliver, and evaluate training programs for operations. This role provides technical and operator qualification training to operations team members in areas such as line locating, leak investigation, leak survey, pressure testing, cathodic protection, underground pipe installation and repair, pressure control, overpressure protection, and gas measurement and controls.

Responsibilities

• Identify training needs, research, and create new training materials related to operations, compliance, safety, and quality.
• Conduct instructor-led operations, safety-related training, and operator qualification training and evaluations per Federal requirements (OSHA, DOT, PHMSA, etc.) for employees and contractors.
• Develop and revise training materials to ensure they are current, follow company policies and procedures, and meet regulatory requirements.
• Maintain accurate training records in coordination with the Training Coordinators.
• Monitor and track operator qualification expirations to ensure qualifications are current.
• Evaluate student performance and the effectiveness of the training.
• Provide technical assistance to the operating divisions and appropriate outside agencies.
• Perform other duties as assigned.

Requirements

• High School Diploma or Equivalent; bachelor's degree preferred.
• 4+ years of experience in the gas industry with a strong background in operations required.
• 2+ years of experience in coaching, training, or education preferred.
• Standard driver’s license.
• Knowledge of gas operations, including construction, maintenance, distribution, and transmission systems.
• Knowledge of principles, methods, and techniques used for adult education.
• Experience in training, mentoring, or instructing, with the ability to explain technical concepts clearly.
• Strong presentation and interpersonal skills.
• Excellent verbal and written communication skills.
• Demonstrated organizational skills and ability to prioritize work to meet deadlines.
• Proficiency with Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
• Ability to travel (~30%).

This role will be based at Safety Town located in Dover, DE but may need to travel throughout our service territories.

Benefits

• Flexible work arrangement.
• Competitive base salary.
• Fantastic opportunities for career growth.
• Cooperative, supportive, and empowered team atmosphere.
• Annual bonus and salary increase opportunities.
• Monthly recognition events.
• Endless wellness initiatives and community events.
• Robust and customizable benefit packages—choose what works best for your life. Options include generous 401k, medical, dental, and life insurance, tuition reimbursement, compensated volunteer hours, and more.
• Paid time off, holidays, and a separate bank of sick time.