Ops Tech II

About the role

This position will provide services for Professional Services Control Center (PSCC) customers. The role involves working on complex assignments related to network systems troubleshooting, isolation, and maintenance activities. The ideal candidate will possess technical skills and be capable of supporting Network Operations Center and Repair activities in a fast-paced environment.

Responsibilities

• Own incidents from start to finish in a blended Network Operations Center (NOC) and Repair environment.
• Resolve complex network problems involving network hardware, fiber, and power.
• Use software and hardware tools to identify, diagnose, and troubleshoot network and software problems for customers.
• Perform network monitoring and maintenance activities.
• Provide high-quality communication to customers via a ticket system, phone, email, and chat.
• Manage time efficiently and document all actions in the ticketing system.
• Read and interpret data layout records for fiber networks.

Experience

• 1-3 years of managed DWDM network support and troubleshooting experience.
• Experience with optical transport equipment, not electrical.
• Proficiency in logging into and navigating network devices.
• Understanding of security protocols and credentials.

Technical Skills

• Experience with DWDM is required.
• Experience with Ciena, Infinera, and Cisco equipment. Experience with classic Nokia may also be considered.
• Familiarity with Alarm Monitoring Systems such as RFM or Solarwinds.
• Experience with IP networking is a plus.
• Specific experience with Ciena 6500, Waveserver, or the Ciena 15454 platform is beneficial.
• Experience supporting Dark Fiber and Wave products.

Qualifications

• Must be able to obtain and/or maintain an NSA security clearance.
• This role supports 24/7 operations and requires working 4x10-hour shifts. The current need is for a night shift (9 PM - 7 AM MT).
• Initial training of 2-3 weeks will occur on a day shift to facilitate system access and job shadowing.
• Candidates should be proactive, inquisitive, and self-directed learners who are comfortable seeking information from colleagues and available resources.
• Adaptability is important, as support rules for customers can change.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Schedule

This role supports 24/7 operations and requires working 4x10-hour shifts. The current need is for a night shift (9 PM - 7 AM MT).

Pay

The pay for this role is competitive and commensurate with experience.

Equal Opportunity Employer

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Contact Information

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.