Ops Supervisor Hauling

About the role

Within a division, the Operations Supervisor – Hauling Operations supervises collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick-up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. This role ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

Responsibilities

• Safety
  • Understand and provide leadership to achieve and communicate about safety goals and objectives.
  • Work to remove unsafe conditions or situations from drivers’ routes.
  • Work with the sales team to identify and eliminate any unsafe conditions on new routes or for new customers.
  • Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
  • Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program.
  • Engage assigned employees in active participation to instill a culture of safety by demonstrating a personal commitment to safe operations and active personal outreach to operational employees.
• Customer Experience
  • Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
  • Understand missed pickup goals and meet or exceed expectations related to those goals.
  • Resolve unusual service requests, equipment breakdowns, and schedule changes with timely communications to all stakeholders.
  • Interact with customers to solve and rectify any issues and improve the overall customer experience.
  • Serve as a positive representative of the Company to drive customer satisfaction and loyalty.
• Efficiency
  • Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
  • Lead drivers to exceed productivity goals and expectations for all routes.
  • Create, modify, and improve routes to maximize density and improve efficiency.
  • Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
  • Execute other operational plans to help achieve or exceed the division’s budgeted goals.
  • Understand, support, and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
• Employee Engagement
  • Create a collaborative, communicative team environment and drive employee engagement with the Company.
  • Build and develop talent on the team, understand employees’ career goals, and provide coaching to get employees ready for advancement with the Company.
  • Perform other job-related duties as needed or assigned.

Requirements

• Able to direct large staff.
• Process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
• Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
• Collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• Strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high-performance teams.
• 1 year of lead or supervisory experience.

Pay

The pay range for this position is $78,900.00 to $108,450.00, which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.

Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).
• Annual Incentive Plan Target: 10% bonus.

For more details, visit Republic Services Benefits.

About the Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization help deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Our 42,000 team members understand that it's not just what we do that matters, but how we do it. Our Company Values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86 and our inclusive and diverse culture where every voice counts. In 2024, our team positively impacted 5.1 million people through the Republic Services Charitable Foundation and local community grants, focusing on building sustainable neighborhoods.

Strategy

Republic Services’ strategy is designed to generate profitable growth through acquisitions and industry advancements. We safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. Our focus areas include:

• Recycling and Waste: Expanding our recycling and waste business footprint through organic growth and targeted acquisitions. We aggregate materials at scale, unlocking new opportunities for advanced recycling and cross-selling new products and services.
• Environmental Solutions: Expanding capabilities and geographic footprint to help customers safely manage technical waste streams, including PFAS remediation.
• Sustainability Innovation: Advancing circularity and decarbonization through initiatives like the Republic Services Polymer Center (the nation’s first integrated plastics recycling facility) and Blue Polymers, a joint venture to develop facilities for processing plastic materials. We are also leveraging our landfill network to convert landfill gas into Renewable Natural Gas (RNG), with a goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

Recent Recognition

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global