OPS Student Assistant

Responsibilities

• Aid in the staffing of the Customer Care Team front desk or Call Center.
• Provide an excellent level of customer service while maintaining a professional interaction.
• Assist the Domestic recruitment teams.
• Interact with Admission recruiter/advisors and their respective student prospect/applicants.
• Explain and aid students and parents in the various parts of the application process and steps to become an enrolled student.
• Make outgoing calls to prospective, applied and admitted students who have expressed an interest in attending USF.
• Assist Data Management team with document management. Scan, image, and verify application materials received.
• Assist Mail Center team with mailing information to new as well as prospective students. Prepare information packets, fold letters, stuff envelopes, make photocopies, deliver and pack boxes and maintain a log of all materials sent.
• Perform other duties and special projects as assigned by office staff.

Qualifications

• Demonstrate general office skills.
• Able to lift at least 25 pounds.

About the role

The position is located within the Office of Undergraduate Admissions at the University of South Florida (USF).

Position details

• Work schedule - Monday to Friday 8:00am-5:00pm and potential additional daytime hours.

Benefits

The university offers a comprehensive benefits package including medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts. The university is also recognized as a top 50 public university and the best value in Florida, with an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws. The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.