Ops Professional

About the role

This job is responsible for providing analytical support in a Global Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve.

Responsibilities

• Confirms loan documentation for accurate trade settlements
• Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
• Manages post-trade management and logistics, settlement pricing, and closing coordination
• Analyzes and resolves highly complex operational problems
• Serves as the primary liaison between the business and Technology, supporting system usage, issue resolution, and platform enhancements
• Supports new client onboarding to the platform, including education, readiness, and transition to steady-state operations
• Utilizes AI and automation tools to streamline operational processes, improve efficiency, and reduce manual effort
• Generates system enhancement ideas and partners with Technology through development, testing, and implementation
• Participates in and supports business continuity testing and resiliency exercises for supported platforms and processes
• Works closely with business partners to design and evolve the optimal operational model to support new products, structures, and initiatives
• Identifies process gaps, operational risks, and inefficiencies; recommends and supports implementation of process improvements
• Promotes collaboration, knowledge sharing, and continuous improvement within the team

Requirements

• Bachelor’s degree or 2 plus years of lending or loans experience
• Strong understanding of operational processes within a financial services or regulated environment
• Demonstrated ability to lead work efforts, coordinate tasks, and support team execution in a fast-paced environment
• Advanced proficiency in Microsoft Office applications, particularly Excel (e.g., formulas, pivot tables, data analysis)
• Strong analytical, organizational, and problem-solving skills with high attention to detail
• Excellent verbal and written communication skills, with the ability to interact effectively across all levels of the organization
• Ability to manage multiple priorities, meet tight deadlines, and work effectively under pressure
• Risk-minded approach with the ability to identify issues, apply controls, and escalate appropriately
• Client-focused mindset with confidence in supporting client-facing interactions when required

Qualifications

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Exels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills

• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Recording/Organizing Information
• Research
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Adaptability
• Customer and Client Focus
• Prioritization
• Result Orientation
• Written Communications

Benefits

Bank of America offers a comprehensive benefits package designed to support the health, wellness, and financial security of our teammates. This includes:

• Health, dental, and vision insurance
• Flexible spending accounts
• Retirement savings plans
• Employee assistance programs
• Parental leave
• Wellness programs

Pay

The salary range for this position is $85,000 - $125,000 annually, depending on experience and location.

Schedule

This role is available on a 1st shift (United States of America) schedule with 40 hours per week.