Ops Manager

Position Overview

This role involves overseeing cloud integration support and operational management within a healthcare environment, focusing on service reliability and continuous improvement.

Requirements

• Experience with Datapower, MFT, MQ, Splunk, and IBM production support.
• Strong background in incident management and escalation with tools like ServiceNow and Jira.
• Proven ability to manage production issues, triage severity levels, and oversee infrastructure operations.
• Excellent leadership skills, including coaching, team performance management, and resource planning.
• Effective communication and collaboration with cross-function teams and stakeholders.