Ops Excellence Specialist

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way: being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth.

About the role

The Ops Excellence Specialist is a key member of the Brand Standards team, supporting programs that promote Operations Excellence and Food Safety accountability. This role identifies opportunities, develops practical solutions, teaches others, and helps teams uphold Wingstop’s standards. The role is office-based at Wingstop’s Global Support Center in Dallas, TX.

Responsibilities

• Lead the operations execution program to drive Operations Excellence across the business.
• Manage the digital operations execution platform.
• Continuously evolve the operations execution program by identifying and implementing enhancements that improve usability, efficiency, food safety, and operations excellence.
• Establish and execute project plans to deliver initiatives on time.
• Serve as a liaison between internal departments to ensure the program effectively supports brand goals.
• Provide support to users at all levels, including restaurant employees, franchisees, and corporate employees.
• Pull and analyze platform data to identify opportunities and trends, then share cross-functional reporting focused on food safety and operations excellence.
• Assess user adoption and engagement with the digital operations platform to drive better utilization and ensure maximum effectiveness.
• Create forms and checklists in the digital operations platform for cross-functional partners.
• Assess the impact of initiatives and SOP changes on the digital operations program, including food safety and operations checklists.
• Create processes for ongoing program reviews and updates.
• Lead the QSC (Quality, Service, and Cleanliness) Auditing Program for food safety and brand standards compliance.
• Review QSC appeals, explain the rationale for decisions, and provide training documents to support further understanding.
• Travel as needed to Brand Partner meetings, regional meetings, and related events, not to exceed 10% of time.

Requirements

• Bachelor’s degree required, or equivalent experience.
• Experience in project and program management.
• Experience with FSQA standards and requirements in a QSR or manufacturing environment preferred.
• Detail-oriented, organized, and able to manage multiple priorities.
• Ability to analyze data, identify trends, and present findings.
• Proficient in Microsoft Excel, PowerPoint, Outlook, and Word.
• Self-driven and flexible with strong analytical, written, and verbal communication skills.
• Able to plan, manage, and follow through on workload and project commitments.
• Skilled at building collaborative relationships cross-functionally.

Who You Are

• No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success.
• You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
• You care deeply about doing great work and driving results.
• You’re curious, ask questions, and seek out opportunities to improve.
• You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
• You take full responsibility for your work and see things through to completion.
• You aren’t afraid to fail because you know that failure is a part of learning and growth.
• You take action, move fast, and keep pushing forward.
• You lead with empathy, respect, and emotional intelligence.
• You collaborate effectively, fostering a culture of trust and constructive feedback.
• You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
• You push yourself and others to be better.
• You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations.
• You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

Benefits

• Unlimited paid time off for exempt employees.
• One paid volunteer day of your choice.
• Competitive bonus structure for eligible roles.
• Team member stock purchase plan.
• Health savings or flexible spending account options.
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation).
• Comprehensive medical, dental, and vision benefits.
• Basic life and AD&D insurance provided.
• Pet insurance.
• Education Assistance.
• Wellness reimbursement program.
• Paid maternity and paternity leave.
• Lunch provided every Tuesday and Thursday in office.
• Discount on Wingstop gift cards.
• Onsite game room.