Operational Excellence Specialist
About the role
The Operational Excellence (OE) team at Janicki Industries partners with every part of the company to drive improved documentation, training, and standardization in support of engineering and manufacturing processes. We identify inefficiencies, build scalable solutions, and equip teams across the organization to do their best work as Janicki continues to grow.
Responsibilities
Develop and maintain operational documentation — standard operating procedures, work instructions, how-to guides, and reference materials — for engineering, manufacturing, and operations teams.
Partner with internal customers and subject matter experts to translate technical know-how into clear, usable standards that hold up on the shop floor and in the lab.
Maintain and improve internal training programs — refresh existing content, develop new materials, and facilitate training to technical audiences including engineers, technicians, and operators.
Identify gaps in documentation and training using a mix of sources: direct observation, conversations with frontline staff, audit findings, quality data, and recurring support questions.
Partner with stakeholders to author clear requirements for documentation, training, and improvement work; prioritize that work against overall demand; and validate at implementation that the requirements were met.
Own initiatives to close those gaps end-to-end — scoping the work, partnering with the right people, building the content, and validating that the change moved the needle.
Contribute to broader continuous improvement projects, kaizen events, and new product or process introductions as part of the OE team.
Requirements
Minimum 3 years of experience in documentation, training, technical writing, instructional design, knowledge management, or a related role.
Minimum requirement is a high school diploma or GED.
Experience working in or directly supporting a manufacturing, engineering, aerospace, or other technical operations environment.
Strong technical aptitude — comfortable learning new processes, tools, and systems quickly and translating them for others.
Demonstrated ability to write clear, usable procedures and training materials for technical audiences.
Comfort presenting and delivering training to a range of audiences, from senior engineers to frontline operators.
Strong analytical skills and the ability to identify patterns, gaps, and root causes.
Qualifications
Bachelor's degree in a relevant field (engineering, business, communications, education, or similar) or equivalent professional experience.
Experience developing controlled documents in a regulated environment (ISO 9001, AS9100, ISO 13485, GMP, or similar).
Leverage Lean or Six Sigma certification (Green Belt or above) or other continuous improvement experience.
Experience with document control systems, knowledge bases, learning management systems (LMS), or quality management systems (QMS).
Experience supporting new product introductions, process changes, or major operational rollouts.
Experience measuring the impact of documentation or training programs (reduced errors, faster onboarding, improved audit outcomes).
Experience participating in kaizen events, value stream mapping, or other structured improvement work.
Skills
Technical Writing
Instructional Design
Knowledge Management
Lean or Six Sigma Certification
Document Control Systems
Learning Management Systems (LMS)
Quality Management Systems (QMS)
Continuous Improvement Experience
Training Delivery
Gap Analysis
Root Cause Analysis
Benefits
Medical, dental, and vision insurance with employer contribution.
Disability insurance as well as Life/AD&D insurance.
HSA (Health Savings Account) with employer contribution and FSA (Flexible Savings Account).
401k with employer matching.
Paid time off and paid holidays (including two floating holidays).
Education reimbursement program.
Several shift options.
Premium pay for off-shifts.
Pay
Salary range for this role is between $83,000 - $110,000, plus discretionary bonus, 401(k) matching, vacation, and health benefits.
Schedule
Employees can also receive additional pay for off shifts.