OPS Clerk (Behavioral Health Hub Assistant)

About the role

The Department of Psychiatry, College of Medicine, is seeking a full-time OPS Assistant position to work with the University of Florida Behavioral Health Hubs (BHH).

Responsibilities

• Support both the Program Coordinator and the BHH Care Coordinators to obtain, input, and report patient and provider data.
• Auxiliary tasks include assisting with outreach to providers and/or patients/families to obtain necessary documentation such as screeners/rating scales, Mental Health background forms, etc.
• Daily task completion and data entry into the Hubs’ REDCap database is required.
• Report compilation, as requested, to meet all submission deadlines to DOH and the subcontracted Program Evaluator, on a weekly, monthly, and quarterly basis.
• Perform outreach calls every three months to obtain designated rating scales and input scores into the database(s).
• Absorb and input Satisfaction Surveys from patients and providers, log scores, and assist with follow-ups.
• Contribute to data relevant to Quality Improvement Projects, as requested.

Requirements

• A high school diploma and one year of appropriate office experience.
• An attention to detail with an ability to work under strict deadlines.
• Strong Communication skills, both written and verbal.
• Able to work well in a team environment with the ability to work independently.

Preferred Knowledge

• REDCap, Excel, Word, and PowerPoint.
• EPIC, WordPress, and SharePoint web-based software.
• One year or more of customer service experience.