OPS Agent - CMH

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: Department Ground Operations, Our Company Promise (maybe about the role). Job Description includes description of role. Pay & Benefits includes pay and benefits. Additional details includes schedule info (work schedules based on seniority, may include early mornings, late nights, weekends, holidays, mandatory overtime, shift trade). Responsibilities section is present. Knowledge, Skills And Abilities section (skills). Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications (these could be qualifications). We need to map to headings: About the role (maybe from Company Promise + Job Description). Responsibilities (list). Requirements (maybe combine Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications? But we can have Qualifications heading for those. Skills heading for Knowledge, Skills And Abilities. Benefits heading for benefits. Pay heading for pay. Schedule heading for schedule details. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, equal-opportunity, scam-warning, application instructions, navigation, cookie, legal. Also remove "Please print/save this job description because it won't be available after you apply." and "Job Posting End Date". Also remove "Southwest Airlines is an Equal Opportunity Employer." etc. We must preserve all substantive information. So we need to include all details from sections we keep. We need to format lists with

• . For prose use

  . For headings

  . We need to decide which sections to include. Let's extract content: - Department Ground Operations (maybe part of About the role) - Our Company Promise: paragraph about commitment, stable work environment, equal opportunity, creativity, innovation, respect, caring attitude. - Job Description: For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Ohio. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Operations Agent position at CMH within the last 12 months.*** (This is eligibility criteria; could be part of About the role or Requirements). We'll keep as part of About the role maybe. - Pay & Benefits: Pay of $21.01 per hour*, with opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***Competitive health insurance for you and your eligible dependentsSouthwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.Explore more benefits you’ll love: https://careers.southwestair.com/benefits We need to keep all that. - Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You’ll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you’ll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent That's more description; could be part of About the role. - Additional details: This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union. Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Learn more about becoming an Operations Agent and check out the FAQs: careers.southwestair.com/operations-agent-workgroup We need schedule info: work schedules based on seniority, may include early mornings, late nights, weekends, holidays; mandatory overtime possible; opportunities to trade shifts. - Responsibilities: list of many duties (the long paragraph). We need to turn into

  • items. The responsibilities are a long sentence with many items separated by periods? Actually it's a paragraph with many clauses separated by spaces? We need to split into list items. We'll extract each duty as separate
  • . We'll need to parse the responsibilities block. Responsibilities text: "Provides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flightsWorks in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of sameHandles Station AMS and radio communications traffic as neededCoordinates loading and unloading of aircraft by monitoring ramp activitiesAnswers station operations' telephonesAdvises Gate Agents when boarding will beginPrepares dispatch release forms and collects weather reports from Ops Suite for the CrewArranges for fueling of aircraft as requiredPrepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivalsCloses out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departureCoordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaningOperates boarding bridge, coordinates boarding and deplaning CustomersWorks with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding countsChecks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to rampWrites and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated StationsReceives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operationsPrepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessaryProperly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on dutyProvides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnelResponsible for ground security and assuring operations follow security proceduresMay perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's Leaders" We need to split into sensible list items. Probably each sentence ends with a period. We'll split by periods and treat each as an item, but some sentences have no period? There are some missing periods. We'll approximate. Better to create list items by splitting on periods and trimming. Let's manually create list items: - Provides friendly service to and maintains positive relationships with all internal and external Customers - Works in a cooperative spirit to ensure the success of our Company - Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights - Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. - Opens and closes the stations, advising Dispatch of same - Handles Station AMS and radio communications traffic as needed - Coordinates loading and unloading of aircraft by monitoring ramp activities - Answers station operations' telephones - Advises Gate Agents when boarding will begin - Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew - Arranges for fueling of aircraft as required - Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals - Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure - Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning - Operates boarding bridge, coordinates boarding and deplaning Customers - Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts - Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp - Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations - Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations - Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary - Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty - Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel - Responsible for ground security and assuring operations follow security procedures - May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ - Must be able to meet any physical ability requirements listed on this description - May perform other job duties as directed by Employee's Leaders That seems okay. Now Knowledge, Skills And Abilities section: list of abilities. We'll extract each bullet separated by line breaks? The text: "Ability to work well with others as part of a team, meet the public, and work under stressful situationsMust be GSC qualifiedMust comply with DOT drug and alcohol testing programAbility to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulationsAbility to type and/or use a computer keyboard with sufficient speed to meet demands of the jobMust successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary periodMust be aware of hazardous situations and be able to handle emergencies as neededAble to work under pressure and handle many functions at once with many different offices and/or groups of peopleMust work under tight time constraints to accomplish quick turns of aircraftMust possess good written and oral skillsMust present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor AgreementMust be able to effectively communicate verbally by telephone, face to face and public address systemsMust be able to be alert to moving vehicles or aircraft and use radio equipmentMust be able to communicate information and instructions verbally or via radio equipment" We need to split into list items. We'll separate by capital letters? We'll just create items: - Ability to work well with others as part of a team, meet the public, and work under stressful situations - Must be GSC qualified - Must comply with D