Opportunity & Self-Sufficiency Case Manager

About the role

The Housing Authority of the City of Aurora (AHA) develops and promotes quality housing while supporting economic opportunities leading to self‑sufficiency and independence. AHA provides affordable or subsidized housing at 15 properties, administers approximately 1,700 vouchers, and offers various programs with case management. The agency fosters a professional, productive, and friendly work environment that encourages the open exchange of ideas and information.

Responsibilities

• Implement and operate a self‑sufficiency program for families receiving rental subsidies.
• Carry a caseload of 25‑30 families, working with them to identify goals, increase earned income, build assets and achieve long‑term self‑sufficiency.
• Serve as a strategic liaison to build and maintain community partnerships that deliver site‑based opportunities across all family properties.
• Focus on advancing family financial wellness, establishing actionable pathways to homeownership, and building resident leadership.
• Facilitate and support active Resident Councils at two designated properties, ensuring resident voices guide community programming and property‑level engagement.
• Manage a dedicated caseload of 25‑30 families receiving rental subsidies, delivering high‑touch, individualized support focused on goal setting, income progression, and long‑term self‑sufficiency.
• Maintain a complete, accurate understanding of program eligibility guidelines; conduct thorough screenings during outreach and recruitment across AHA family properties to ensure participants meet eligibility criteria and maintain a full, active caseload of 25‑30 households.
• Meet with participants in person — frequently conducting home visits, meeting at on‑site AHA property offices, or connecting at accessible community locations to remove participation barriers.
• Partner with participating families to apply creative, strengths‑based problem‑solving strategies as barriers arise, helping them adjust action steps and stay on track toward self‑sufficiency goals.
• Utilize Motivational Interviewing techniques to empower families to move toward self‑identified goals.
• Implement internal program policies, participant expectations and milestone tracking from intake through graduation.