Opportunity Development Coach Manager

JOB SUMMARY

The incumbent can perform the following essential duties with or without reasonable accommodation(s):

• Provide direct supervision of OD Coaches (5), including administrative functions, hiring and onboarding, ongoing guidance, performance evaluations and reviews.
• Champion productive and positive coach/participant relationships to maintain high quality, strengths-based coaching, with a focus on achieving economic independence.
• Develop and maintain clear policies and procedures for coach performance, program delivery, data entry and analysis to drive data-informed decision-making.
• Provide oversight and accountability for coaching outcomes by leading participant and session reviews, maintaining dashboards, and driving professional development to ensure participants achieve their goals.
• Partner with the Learning and Evaluation team on evaluation and continuous improvement of Case Worthy functions, ensuring accurate data collection and reporting.
• Maintain partner relationships by delivering strong outcomes and effective coach management to support ongoing recruitment and participant retention.
• Partner with Opportunity Development Program Manager to ensure that career and financial management services are connected to coaching delivery to ensure program success.
• Support OD team with implementation of the Bridge to Prosperity model.
• Collaborate across multiple departments to ensure the delivery of high-quality coaching services.
• Promote social justice and social change with and on behalf of ECS program participants.

Essential Job Duties and Responsibilities

The incumbent can perform the following essential duties with or without reasonable accommodation(s):

• Provide direct supervision of OD Coaches (5), including administrative functions, hiring and onboarding, ongoing guidance, performance evaluations and reviews.
• Champion productive and positive coach/participant relationships to maintain high quality, strengths-based coaching, with a focus on achieving economic independence.
• Develop and maintain clear policies and procedures for coach performance, program delivery, data entry and analysis to drive data-informed decision-making.
• Provide oversight and accountability for coaching outcomes by leading participant and session reviews, maintaining dashboards, and driving professional development to ensure participants achieve their goals.
• Partner with the Learning and Evaluation team on evaluation and continuous improvement of Case Worthy functions, ensuring accurate data collection and reporting.
• Maintain partner relationships by delivering strong outcomes and effective coach management to support ongoing recruitment and participant retention.
• Partner with Opportunity Development Program Manager to ensure that career and financial management services are connected to coaching delivery to ensure program success.
• Support OD team with implementation of the Bridge to Prosperity model.
• Collaborate across multiple departments to ensure the delivery of high-quality coaching services.
• Promote social justice and social change with and on behalf of ECS program participants.

Education and Experience

• Bachelor’s degree in social work, human services, nonprofit management, or other related fields.
• 3-5 years of experience in program management, data analysis, workforce development, or human services, including at least 2-3 years in a supervisory role.
• Demonstrated ability to operationalize data in decision-making to support program evaluation and data-informed decision making, including experience with dashboards and reporting tools.
• Experience developing and implementing policies to improve program outcomes while maintaining quality and consistency.
• Knowledge of strengths-based coaching practices that support a community-based nonprofit or social work setting serving vulnerable populations with complex and multiple service needs.
• Proven ability to function and collaborate across a multi-disciplinary team.

Skills and Abilities

• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Excellent problem-solving and analytical skills with an ability to work independently and prioritize tasks with limited to no supervision.
• Excellent computer skills (including but not limited to Microsoft Office suite, Adobe products, CRM/database, and project management software).
• Strong written and verbal communication skills, including providing meaningful and timely feedback to foster a positive, accountable, and growth-oriented team culture.
• Ability to articulate cross-departmental program initiatives, generating buy-in from staff, volunteers, and participants to drive organizational mission, values, and principles.
• Understanding of the social determinants of health and their impact on individuals or communities experiencing poverty.
• Familiarity with community-based resources in the greater Philadelphia area.
• Commitment to antiracism and inclusion in the context of antipoverty programs and advocacy initiatives.
• Ability to effectively collaborate with leadership to strategize and resolve issues efficiently and promptly.
• Demonstrate growth opportunity development by embracing and persisting through challenges and seeing effort as a critical component of success.
• Openness to and respect for others’ cultures, identities, and lived experiences.
• Willingness to represent ECS effectively in various settings and with diverse communities.