Operator-PBX

About the role

To act as a communication agent of the Hospital and operate the switchboard with speed and efficiency in responding to emergencies, information requests and other duties that may arise. Performs all other duties as assigned.

Responsibilities

• Coordinate telephone communication at MBMC; have working knowledge of every computer in the department; use the encoder, 4‑ and 7‑digit paging system, and each function of the switchboard properly; operate the emergency phone; know who to contact if a phone system fails and assist the repair person.
• Answer code phones and alarm signals; respond to all codes (99, blue, gray, 55, green), gas alarms, and elevator problems; keep records of each gas alarm, elevator problem, code, and pay‑phone problems; possess knowledge of all outer property and buildings, including Medical Arts East & West, Laundry, Colonnades, all Clinics, health‑care facilities, the Women’s Center, Watkins Building, and 1600 North State Street Building.
• Maintain a list of personnel on call (including after regular working hours); use call‑back procedures correctly; keep monthly records of on‑call staff by department; stay updated on hospital personnel daily, shift by shift.
• Operate the hospital emergency radio; understand procedures for each disaster, weather alert, and internal or external emergencies; use all emergency equipment.

Experience

Minimum required: 1 year of communication/telecom/networking‑PBX switchboard operation.

Education

Minimum required: High School Diploma or equivalent.