Operations Training Partner - NYC

About the Role

The Operations Training Partner leads the training and coaching of company standards and training programs through partnerships with field operations within an assigned territory to increase overall retention and productivity in the Shacks. This role is accountable for Team Member onboarding and training, New Shack Opening planning and training, Manager training program execution, License Shack training support and the implementation of Company directed initiatives within assigned areas/regions.

Responsibilities

• Coaches and validates the execution of Team Member and Manager training within an assigned territory
• Validates and supports LTO training and execution in assigned territory
• Oversees the execution of Team Member and Manager training within an assigned territory
• Provides feedback on Team Member and Manager training materials
• Facilitates LTO training and execution in assigned territory
• Sources Trainers and executes training for designated NSOs
• Partners with Area Directors on post NSO action planning
• Develops Trainers to ensure Area self sufficiency for growth
• Supports test initiatives and provides feedback to Restaurant Excellence team
• Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams
• Supports training projects and adheres to timelines
• Partners with Field Ops to support area people planning and Manager development
• Supports license and International training and NSO process in assigned areas

Qualifications

• Ability to lead a field based team
• Demonstrates ability to train and enforce SOPs
• Strong knowledge of Company standards and processes
• Passion for operations and people development
• Ability to provide feedback to various levels of operations leadership as appropriate
• Strong facilitation and communication skills
• Strong organization skills
• Flexibility to travel a minimum of 14 days away from home to lead and support New Store Openings
• Ability to be in the field working side-by-side with operations 3-4 per week

Experience

• 3-5 years work experience
• 1-3 years supervisory experience
• 1+ years facilitating training in a multi-unit hospitality environment
• 2+ years Management experience in the hospitality industry

Benefits

• A work environment where you can come as you are, share your ideas, have fun, and work collaboratively
• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance
• Employer Paid Life and Disability Insurance
• 401k Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts
• Development and Growth Opportunities

Pay

$78,318.00 - $129,888.00

Priority candidates live in close proximity to NYC. Must live within 20 miles of an existing Shake Shack location.