Operations Trainer JFK/EWR

Key Responsibilities

• Cultivate and deliver training programs for ground handling staff to ensure compliance with company policies, airline requirements, and international aviation regulations.
• Conduct employee orientation sessions to introduce new hires to company policies, culture, and expectations.
• Conduct classroom and on-the-job training sessions for ground handling staff, including baggage handling, aircraft servicing, safety procedures, and compliance protocols.
• Ensure training materials comply with IATA, ICAO, and local aviation regulatory standards.
• Maintain accurate training records, certification logs, and compliance documentation.
• Submit completed OJT Checklists for all agents in training.
• Coordinate with airline partners and internal departments to align training with operational needs and customer service expectations.
• Provide refresher training and continuous learning opportunities to enhance staff knowledge and skills.
• Collaborate with management to identify training needs and performance gaps within the organization.
• Deliver training reports and observations about training findings and trainees to the designated manager.

Qualifications & Experience

• Bachelor’s degree in aviation, training & development, or a related field preferred.
• Minimum of 3 years’ experience in ground handling operations or aviation training.
• Strong understanding of aviation safety regulations, airline procedures, and compliance requirements.
• Proficiency in Microsoft Office and training software/tools.
• Knowledge of airline ground operations and customer service standards preferred.
• Experience in instructional design and adult learning methodologies.
• Strong leadership and organizational abilities.
• Ability to analyze training data and improve program effectiveness.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work in a dynamic, fast-paced environment with flexible scheduling.
• Must pass background checks and airport security clearance requirements.
• Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.