Operations Technology & Innovation Intern

About the role

At MD&A, we believe the best improvements come from people who ask questions, challenge assumptions, and look for better ways to work. We are seeking a curious, creative, and customer‑focused intern to help improve the tools, processes, and information that support our Outage Services Division. This is not a traditional internship. You won’t just complete assigned tasks. You’ll work alongside operations, field personnel, and business leaders to identify challenges, develop solutions, and implement improvements that have a real impact on the business.

Responsibilities

• Improve and modernize training programs, procedures, and knowledge resources.
• Build Power Apps, Power Automate workflows, and other digital solutions that reduce manual work and improve efficiency.
• Analyze business processes and identify opportunities for improvement.
• Develop creative ways to communicate data and operational information to technicians, project managers, and leadership.
• Create user‑friendly training materials and support the adoption of new technologies.
• Explore AI, automation, and emerging technologies to solve business challenges.
• Collaborate with employees across multiple departments to understand needs and develop practical solutions.

Requirements

• Curious and eager to learn how a business operates.
• Creative problem solver who enjoys finding better ways to work.
• Detail‑oriented and committed to delivering high‑quality work.
• Customer‑focused and motivated to help others succeed.
• Dependable and follows through on commitments.
• Interest in solving business problems, not just using technology.
• Motivation to make a meaningful impact on the daily work lives of the people supported.

Preferred Qualifications

• Pursuing a degree in Engineering, Information Systems, Business Analytics, Computer Science, Industrial Technology, or a related field.
• Experience with Excel, Power Apps, Power Automate, reporting tools, or data analysis is a plus.
• Demonstrated ability to learn new technologies quickly and apply them to solve business challenges.
• Strong written and verbal communication skills.
• Residing in the San Antonio area.

Pay

$21 per hour

Schedule

20–30 hours per week, potential to continue through 2027, may qualify for academic credit.