Operations Technician III - Public Sector

The Main Responsibilities

• Strong working knowledge and experience on DWDM Transport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN, eLine, TCP/IP, BGP, QoS, IP, etc)
• Proactively monitor and respond to and resolve network alarms
• Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks
• Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic
• Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols
• Analyze network troubles, assess performance data and develop design optimization plans accordingly
• Interface with fiber vendors, telecom providers and other entities on complex technical matters
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
• Review and interpret EDPs and as-built engineering documentation
• Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms

What We Look For In a Candidate

• Minimum of 5+ years' experience with Optical long-haul and metro transport networks, DWDM wavelength systems, and/or Ethernet, VPLS, IP, MPLS
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment
• Broad experience with various vendor platforms for optical networks – Infinera, Ciena, Cisco, Lucent, Fujitsu
• Preferred Cisco CCDA/CCNA certifications, Juniper or Nolia data networking equivalent
• Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
• Analyze, test and repair Layer 2/3 network problems
• Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput
• Ability to test using standard protocols, as well as Iperf and Brix platforms
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
• Ability to relate technical issues to management and Gov't personnel
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization
• Demonstrated ability to make sound decisions and logical thinking when under pressure
• Demonstrated ability to train, coach and develop technical skill set of shift technicians
• Previous experience with Gov't networks and customers
• Ability to interface in a professional manner with management and customer is essential
• Flexibility with regard to work levels and shift accommodation is imperative
• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience
• Seven or more years applicable work experience

Education

Associates or Equivalent

Pay

Location Based Pay Ranges: $75,994 - $101,325 in these states: CO

Schedule

3rd shift (9:30 pm – 7:30 am MT)