Operations Technician I

Responsibilities

• Assist in the Installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Provide remote smart hands support for customer advanced issues/concerns.
• Monitor and respond to alerts related to power, cooling, and network performance.
• Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
• Follow Method of Procedures (MOP) for equipment & cabling maintenance.
• Escalate critical incidents to senior engineers or management when needed.
• Proactively manage ticket queue for timely request response and completion.
• React to alarms promptly and escalate any urgent or unresolved issues to senior staff.
• Escort and supervise third-party vendors and visitors when required.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Monitor security cameras.

Qualifications

• Adequate professional experience and knowledge to perform Job Responsibilities.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to work both independently and with others.
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
• Proficiency in using MS Office Suite and Windows-based computer applications.

Preferred Experience

• Prior experience particularly in the data center industry.

Physical Requirements

• Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces.

Shift Work

• Availability for on-call duties and occasional shift work, including nights and weekends, as required by the data center’s operational needs.

Pay Range

Pay Transparency: TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements. Pay Range $19.91 - $29.87