Operations Service Technician I

Essential Functions

• Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
• Perform data entry tasks on computers: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service.
• Provisions & configures Wi-Fi: SSID settings, Guest Network Access & wireless firewall options.
• Troubleshoots and resolves wireless connectivity issues.
• Installs and troubleshoot circuits (e.g., Voice, Broadband).
• Performs other duties as assigned, including departmental & cross-functional projects.

Training Components – Technician I

• Training may include Zhone, SmartRG, AirTies, cabling and testing, Light Level Meter operation, and other relevant training as deemed necessary.

Knowledge, Skills, and Abilities Required

• 1-2 years of related experience.
• A High School Diploma or equivalent required.
• A valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes of the normal reporting location, including home-based work locations.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Experience using MS Office Suite.
• Available for various schedules, including weekends, holidays, overtime, and on-call duties as needed.

Other Experience & Requirements

• Fiber or Telecom industry experience preferred.
• Strong verbal and written communication skills.
• Safe driving record.
• Ability to understand and use technical documentation.
• Detail-Oriented and Quality-Driven: Committed to accuracy and thoroughness, proactively seeks and applies feedback for continuous improvement, and consistently monitors work to uphold and enhance quality standards.

Physical Requirements

• Ability to climb utility poles (where applicable) and work at heights.
• Utilize handle extension and stepladders as required.
• Ability to work in attics, crawl spaces, and confined areas.
• Capable of lifting and transporting 50 lbs. over a distance of 50 feet.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.