Operations Technical Writer

About the role

Trillium Foods is looking for an Operations Technical Writer to create and maintain clear, practical documentation and training materials for our manufacturing operations. This is a hands-on role that works directly with Maintenance, Cooks, Line Operators, Line Leads, Quality, Safety, and Operations teams on the production floor.

Responsibilities

• Create, update, and maintain SOPs, Work Instructions, Preventive Maintenance (PM) procedures, checklists, and other technical documentation for plant equipment and operational processes.
• Provide documentation and training support for Maintenance, Cooks, Line Operators, Line Leads, and other Operations personnel.
• Work directly with employees and subject matter experts on the production floor to observe, understand, and accurately document equipment operation and manufacturing processes.
• Develop machine-specific training materials, visual job aids, and step-by-step instructions to support consistent and effective employee training across production equipment.
• Develop and maintain equipment centerlines, including standard operating settings, parameters, specifications, and procedures.
• Support the Preventive Maintenance System (PMS) by creating, organizing, and maintaining accurate equipment and maintenance documentation.
• Partner cross-functionally with Operations, Maintenance, Quality, Safety, and Training to ensure procedures and training materials accurately reflect current plant practices and requirements.
• Support internal, customer, and regulatory audits by ensuring required documentation is accurate, current, organized, and readily available.
• Maintain effective document control, including revisions, approvals, version history, distribution, and removal of obsolete documentation.
• Take photographs and create visual references of equipment, components, controls, and process steps to enhance SOPs, Work Instructions, and training materials.

Qualifications

• Strong writing, organization, and attention to detail.
• 1–3 years of related experience preferred.
• Comfortable working in both an office and manufacturing environment.
• Manufacturing experience preferred; food or beverage experience is a plus.
• Proficiency with Microsoft Word and Excel.
• Bilingual English/Spanish is a plus.
• Ability to travel up to 10% to other company locations.

Schedule

Full-time, Monday–Friday. This position will primarily support 1st and 2nd shift operations, with schedule flexibility based on training, documentation, and operational needs.

Benefits

• 401(k) 4% Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance