Operations Technical Trainer

Job Expectations/Duties

• Leads training, safety and quality programs and encourages participation throughout the teams.
• Conducts or facilitates required and recommended training sessions, including collaborating with external training partners to provide training programs.
• Reviews existing training programs and suggests enhancements/modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
• Ensures that safety, training, quality and continuous improvement materials, programs, and systems are current, accurate, and effective.
• Observe fieldwork, collect field data and prepare reports and presentations.
• Maintains knowledge of new methods and techniques in safety, quality, and training, and requirements applicable to the organization and/or industry.
• Identifies problems and opportunities such as operational changes or industry developments that could be improved.
• Perform, participate and/or lead root cause investigations and analyze trends.
• Ensures incident investigation and reporting are complete utilizing company supported systems with the objective of learning from mistakes to help individuals and the team to become stronger.
• Participate in internal and external audits of customer and regulatory agencies.
• Conduct audits to evaluate the health and safety of a work setting. Identifying hazards and illustrate how to make the area safer for employees.
• Perform in-process and final quality control inspections of trucks and tank cars.
• Participate in the investigation of workplace incidents, including injury, illness, or close calls to identify hazards and implement solutions.
• Conduct Job Safety Analyses with the goal of identifying potential hazards and how to control tasks and recommend prevention procedures.
• Collect and track relevant information about the organization’s safety, reliability, efficiency, and effectiveness.
• Ensures that quality, safety, and training milestones and goals are met while adhering to the approved budget.
• Recommends and advocates for changes impacting their team, customers, and service delivery to include identifying opportunities, anticipation challenges, and leading change as required.
• Supports continuous improvement efforts throughout the day-to-day operations and related tasks.
• Sets clear expectations aligned with the company’s objectives for operations and customer service and maintains accountability for performance.
• Acts as communication liaison between front-line employees and leadership.
• Supports a positive culture and valuable team engagement levels.
• Performs other related duties as assigned.

Qualifications

• Previous supervisory experience required.
• 5+ years of transportation, terminal or intermodal supervisory or management experience preferred.
• General knowledge in OSHA compliance and OSHA General Industry Standards required.
• High School Diploma or GED required. 4-year college degree preferred.
• Excellent communication skills; both oral and written.
• Proficient in computing systems and skills including Microsoft programs Outlook, Word, Excel, PowerPoint, Teams.
• Must be able to work outdoors in all conditions: Heat, Cold, Wind, and Rain.
• Must be able to support an organization operating 24/7.