Operations Tech Lead, Enterprise Tech

Job Description

The Operations Technical Lead for Enterprise Tech is a strategic, cross-functional leader responsible for operational excellence across Enterprise Technology systems supporting Corporate Core functions, including Finance, Procurement, HR, Payroll, Legal, Privacy, and Corporate Communications. Reporting to the Director of Engineering of Platform & Integration, this role ensures reliability, governance, scalability, and performance across all enterprise platforms and integrations.

The successful candidate will understand cross-domain interdependencies across these areas, driving seamless coordination and optimized performance, with particular depth in the SAP platform, BASIS, and enterprise integrations. They will bring a modern mindset, a strong leadership presence, and the ability to navigate complex technical environments with empathy, clarity, and precision.

This role collaborates closely with engineering leads, technical project managers, product owners, and other stakeholders to ensure systems are well-documented, compliant, scalable, and follow approved change management processes. Additionally, the lead will represent Enterprise Technology across Operations & Technology, fostering strong cross-functional relationships, managing vendor coordination, overseeing environment and system governance, and delivering insightful operational reporting.

Qualifications

• 8+ years of experience in enterprise IT operations, preferably in SAP or ERP-driven environments supporting Corporate Core functions (Finance, Procurement, HR, Payroll, Legal, Privacy).
• Strong understanding of SAP platform operations, BASIS administration, enterprise integrations, integration, and platform operations.
• Leadership presence with the ability to influence stakeholders, foster collaboration, communicate technical concepts with clarity and impact, and lead with empathy.
• Experience navigating change and ambiguity in transformation environments, and a commitment to continuous learning and professional development.
• Proven ability to lead cross-functional operational initiatives and teams across multiple technology domains in complex, transformation-oriented organizations.
• Experience supporting enterprise governance, change management, and compliance frameworks (SOX, GDPR, privacy controls).
• Excellent communication and documentation skills; experience with Confluence, Jira, and reporting/visualization tools.