Copy of Operations Tech Lead, Enterprise Tech

Key Responsibilities

• Lead operational excellence across Enterprise Technology systems supporting Finance, Procurement, HR, Payroll, Legal, Privacy, and Corporate Communications, with deep focus on SAP, BASIS, and enterprise integrations.
• Ensure high availability, performance, monitoring, incident response, and overall system reliability across enterprise platforms.
• Own environment and system governance, including release management, change control, transports, patching (including security updates), and operational standards.
• Manage contractors, service providers, and vendor SLAs to ensure performance, accountability, and service quality.
• Proactively assess capacity, resource needs, operational risks, and performance gaps.

Enterprise Process & Program Alignment

• Establish and mature scalable operational processes and standards with enterprise growth and transformation.
• Partner with technical project managers, product owners, and engineering leads to align operational activities and readiness with project timelines and business priorities.
• Drive continuous improvement in operational workflows through automation, tooling enhancements, and modernization activities.

Governance & Compliance

• Partner with security and engineering stakeholders to maintain compliance with SOX, GDPR, privacy requirements, and internal controls.
• Ensure systems adhere to approved change management processes and documentation standards.
• Own the structured and accessible operational documentation and knowledge management documentation and practices.
• Track and report on operational KPIs, operational health, risk exposure, technical debt, and modernization opportunities.

Cross-Functional Collaboration

• Act as the operational liaison between engineering teams as well as stakeholders to ensure seamless coordination.
• Represent Enterprise Technology within Operations & Technology forums and leadership discussions.
• Engage with vendors and service providers to manage SLAs and operational dependencies.
• Deliver clear, data-driven operational reporting and insights to support executive decision-making.