Operations Team Member (temp)

About the role

Gateway Services is North America’s leading accredited pet aftercare provider. With 150+ locations, 2,000 team members, and servicing over 17,000 veterinary clinics across North America, Gateway provides compassionate and respectful aftercare for pets and their owners.

Responsibilities

• Perform a variety of daily duties such as operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains.
• Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
• Monitor equipment to ensure the process is working properly, making adjustments as needed, and submitting maintenance requests.
• Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
• Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
• Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of 12 months experience in a service industry.
• Valid Driver License may be required.

Skills & Abilities

• Passion for Pets - Caring, patient, kind, and empathetic.
• Customer Focus - Prioritize quality, safety, and ethics.
• Problem Solving – Developing Solutions and Quick Thinking.
• Proven team player who is flexible and adaptable.
• Energetic, self-motivated, and results oriented.
• Good verbal communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Able to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
• Safety - Committed to working in a safe environment, e.g., OSHA.
• Strong attention to detail.

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion.
• Regular lifting/moving 100+ lbs.
• Regularly be exposed to elevated noise levels.
• Regularly be exposed to elevated heat levels.
• Regularly handle deceased pets.

Benefits

Gateway Services Inc. is committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success.