Operations Team Member I

About the role

Implement the day-to-day express operations procedures and policies to ensure smooth flow of Operations in terms of receiving/processing of packages, on time delivery and system updating.

Responsibilities

• Aid in managing the receiving process from ground couriers, ensuring adherence to standard procedures and quality audits.
• Oversee the processing of incoming packages, including weighing, coding, packing, and ensuring compliance with destination requirements.
• Maintain accuracy in origin scanning, bagging, and manifesting of packages input into the system.
• Support the monitoring and control of pre-alerting and bagging processes according to destination specifications.
• Implement and uphold necessary procedures to ensure compliance with quality audits and service standards.
• Act as a point of contact for customer service functions related to on-hold shipments, repacking, bad address management, and special requests.
• Address inquiries from internal and external customers promptly.
• Foster effective communication among team members and with internal and external stakeholders to streamline operations.
• Oversee the control and filing of all related paperwork, ensuring proper organization and adherence to record retention policies.
• Identify and report shipments containing illegal materials such as drugs, weapons, or restricted liquids, ensuring compliance with legal standards.
• Provide guidance and support to junior team members, assisting with training and development in operational procedures.

Requirements

• High School, Junior college or Diploma
• Good Command of English
• MS Office Applications (Word, Excel & Outlook)
• 1 year experience in a related field

Qualifications

• Leadership Behaviors: Building Outstanding Teams, Collaborate & break silos, Execution & Accountability, External focus, Growth mindset, Inclusion, Innovation, Setting a clear direction, Simplification
• Skills: Administrative Skills, Attention To Details, Flexibility And Adaptability, Safety And Quality Awareness, Time Management