Operations Team Lead - Hatch Bank

Responsibilities

• Operational Team Support
• Support a team responsible for core BaaS operational functions.
• Escalate operational issues impacting fintech partners, internal stakeholders, and downstream vendors.
• Maintain clear procedures for loan file completeness, document retention, and data quality; ensure timely remediation of exceptions.
• Fintech Funding & Money Movement
• Oversee end-to-end funding workflows (loan funding, wires/ACH coordination, disbursement controls, ledger movement, and confirmations).
• Ensure accuracy and timeliness of partner funding, settlement cycles, and cash positioning.
• Manage funding-related controls and reporting with Finance and Risk teams.
• Partner & Stakeholder Management
• Act as an operational liaison between fintech partners, product, compliance, risk, technology, and customer support teams.
• Support fintech partner onboarding from an operational readiness perspective.
• Communicate operational risks, trends, and performance metrics to leadership.
• Compliance & Risk Management
• Ensure operational processes comply with regulatory requirements, internal policies, and audit standards.
• Support audits, exams, and operational risk assessments.
• Implement mitigation strategies in collaboration with compliance and risk teams.
• Project Delivery & Process Improvement
• Lead and/or support operational projects (system enhancements, vendor implementations, process redesign, and automation initiatives).
• Create SOPs, playbooks, and training materials.
• Identify manual/repetitive work and implement automation or standardization to improve scale, quality, and cycle times.

Qualifications

• 5+ years of experience in financial services or fintech operations.
• Direct experience supporting fintech funding operations, including settlement, prefunding, reconciliations, or money movement.
• Prior people leadership or team-lead experience in an operational environment.
• Strong understanding of operational controls, risk management, and regulatory expectations.
• Proven ability to manage multiple priorities in a fast-paced, partner-driven environment.