Operations Team Lead

Position Overview

The Operations Team Lead position is responsible for ensuring the success of their department. The Team Lead will work closely with an Operations Supervisor and the Operations Manager. The main component of this position includes responsibility for distributing work and providing support to team members to ensure all processes are completed accurately.

Key Responsibilities

• Achieve warehouse operational objectives by implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and proposing solutions and improvements
• Monitor, assess and guide performance of team members. Escalate any personnel issues with team members to the Operations Management Team
• Provide training and on-going support to team members
• Review procedure documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks
• Continuously evaluate product flow and product handling systems and make recommendations to improve efficiencies; evaluate and recommend new equipment
• Actively promote safe and healthy work environment by establishing, following, and enforcing safety standards and procedures and complying with all legal regulations
• Other duties as assigned

Education & Experience

• A high school diploma or GED is required, college coursework or degree is preferred
• 1 - 2 years of experience in a warehouse environment working with multiple product lines and variable processes which require critical thinking and problem-solving skills

Knowledge, Skills & Abilities

• Must be able to coach and mentor team members
• Computer proficiency
• Capable of learning details about mobile phones and consumer electronics
• Able to work independently, make decisions and exercise good judgment without immediate supervision
• Attention to detail
• Sense of urgency and ability to meet service level agreement and deadlines
• Demonstrates complex analytical ability, initiative, and problem-solving skills
• Ability to work flexible hours and different shift requirements
• Dependable, trustworthy and able to work well within a team environment
• Ability to identify issues and recommend creative solutions using problem-solving skills
• Positive and energetic attitude
• Excellent written/verbal communication skills (English and Spanish)

Physical Requirements

• Lift up to 30 pounds repetitively
• Stand for long periods of time
• Manual dexterity necessary to operate smart phones, tablets, and laptops
• Visual acuity necessary to inspect electronics equipment