Operations System Supervisor

Responsibilities

• Manage warehouse and transportation operational technology including but not limited to handheld scanners, tablets, forklift-mounted computers, Vocollect voice equipment, printers and other technology.
• Cookware and transportation operational technology including but not limited to handheld scanners, tablets, forklift-mounted computers, Vocollect voice equipment, printers and other technology.
• Cookware and transportation operational technology including but not limited to handheld scanners, tablets, forklift-mounted computers, Vocollect voice equipment, printers and other technology.
• Coordinate deployment, repair and replacement of operational technology assets.
• Maintain accurate inventory of hardware and technology assets.
• Ensure operational systems are available, reliable and functioning to support daily business needs.
• Troubleshoot and issue resolution for warehouse and transportation technology.
• Escalate hardware, software and infrastructure issues to IT or third-party vendors as needed.
• Monitor for recurring issues and implement corrective actions to reduce downtime / technology failures.
• Identify opportunities to improve operational processes through technology.
• Participate in implementation of new operational technologies and system enhancements.
• Develop and maintain standard operating procedures for operational systems.
• Support testing, validation and rollout of new systems, including upgraded and additional functionalities.
• Analyze operational system performance to recommend improvements.
• Partners with Warehouse, Transportation, Truck Shop, Inventory Control, Food Safety and IT to resolve operational challenges.
• Coordinate technology requirements for new team members, departmental changes and operational projects.
• Train operational personnel in proper use of technology and operating systems.
• Develop user guides, work instructions and troubleshooting documentation.

Qualifications

• Two or more years of experience supporting warehouse operations, operational systems or distribution technology.
• Experience with Warehouse Management Systems (WMS), RF scanning and voice-directed picking systems preferred.
• Strong troubleshooting, analytical and problem-solving skills.
• Proficiency with Microsoft Office, including Excel.
• Excellent communication and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Pay

Compensation $28.00/hour - $33.00/hour

Benefits

Benefits Summary Benefits for Harbor Team Members include vacation, sick time, personal floating holiday, paid holidays, medical, dental, vision, life insurance and 401(k) retirement plan with a generous match and some great Harbor perks.