Operations Support Specialist, Lab Liaison

We need to produce HTML fragment with sections: About the role? Actually the posting includes "Why Renovo?" and "Summary:" and "What you will do:" and "Qualifications:" etc. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should map content accordingly. We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO, safety? Actually safety is part of posting but we need to include only if substantive. Safety requirements are present; we could include under Requirements? But we have specific headings: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. The posting includes: Why Renovo? (company overview) maybe "About the role"? Actually "Why Renovo?" is about company, not role. Could be "About the role"? But we have "About the role" heading allowed. Could put company overview there. Then "Summary:" is essentially role description; could be part of Responsibilities. "What you will do:" is responsibilities list. "Qualifications:" includes experience, education, etc. "Required Competencies:" could be Skills. "Success Measures:" maybe not needed. "Safety Requirements:" could be part of Requirements or separate but we don't have a heading for Safety; we could include under Requirements. "Physical Requirements:" also part of Requirements. "Classification: FLSA: Non-Exempt" maybe minor metadata; we can drop or put in short p. We must not create sections with filler like "Pay" or "Schedule" if not present. The posting does not mention pay or schedule specifics. So we should omit Pay and Schedule sections. Benefits: Not mentioned explicitly; there is mention of investing in employees, training, mentorship, supportive work environment, but not explicit benefits like health insurance. Could we include Benefits? The posting mentions "We prioritize investing in our employees’ development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within." That's more about development, not typical benefits. Might be considered Benefits? But safer to omit Benefits if not explicit. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does not state benefits like health, retirement, etc. So omit Benefits. Thus we will have sections: About the role (company overview), Responsibilities (what you will do), Requirements (qualifications + safety + physical), Skills (required competencies). Possibly also Qualifications? But we have both Qualifications and Skills headings allowed. We could put qualifications under Qualifications heading, and skills under Skills heading. But we also have Requirements heading; we could use Requirements for experience/education, and Skills for competencies. However we have both Qualifications and Skills headings allowed; we could use Qualifications for education/experience, Skills for competencies. Requirements could be used for safety/physical? But we have limited headings; we can choose to use About the role, Responsibilities, Qualifications, Skills. That's four sections. The instruction: Prefer a few substantive sections over many thin ones. So we can combine safety/physical into Qualifications or Skills? Probably Qualifications includes experience, education, safety training, physical ability. Skills includes competencies like ownership, judgment, etc. Thus:

About the role

Renovo Solutions is a nationwide healthcare and life sciences technology management company ...

Responsibilities

• ... list of duties from "What you will do:" and also maybe from summary? We'll include all duties.

Qualifications

• 2+ years of experience in laboratory operations, equipment coordination, service coordination, dispatch or a comparable coordination role.
... etc including education, safety training, physical requirements.

Skills

• Ownership - the request is theirs until it is closed, not until it is passed on.
... etc.

We must preserve all substantive information; not invent or summarize away detail. Need to include all points from posting. Let's extract details. Company overview (Why Renovo?): - Renovo Solutions is a nationwide healthcare and life sciences technology management company. - Offers opportunities for employees to grow. - Presence in 40+ states and growing international footprint. - Provides comprehensive solutions for managing and maintaining equipment clients depend on. - Prioritizes investing in employees’ development, offering various phases and advancement paths. - Ongoing training, mentorship programs, supportive work environment. - Foster professional growth and promote from within. - Join team to make a difference while advancing career. Summary (role): - Lab Liaison owns service transaction on instruments at assigned J&J site under ELIS program. - Request comes in, role takes it, checks coverage, dispatches to Renovo engineer or vendor, tracks, escorts work, verifies complete, closes out. - Also carries intake. - No separate service desk supporting NA sites; requests arrive directly from lab, walk-up, email, system. - Triaging intake and routing correctly is part of job. - Role deliberately laboratory-facing and on site. - Escort is standing expectation, not occasional; value from being physically present and known in labs. - Assigned set of labs, buildings, departments for clear ownership. - Reports to OSS Supervisor/OSS Lead where assigned site runs those seats, and to Site Operations Manager where it does not. - Works alongside Life Science Engineers on self-perform work, and Lifecycle and Relocations Coordinator on assets entering, leaving or moving within estate. - Where request concerns asset changing shape rather than being serviced, routes to Lifecycle and Relocations. - Escort is standing expectation of every role on program, not task assigned to subset. - Anyone on site may be required to escort and host OEM and third-party personnel, confirm they meet site access, induction and safety requirements before entering lab, remain with them while they work where area requires it, verify work complete and documented before they leave. - Nobody declines escort because not in job description. What you will do (duties): - Intake and triage: - Receive service requests from lab staff by any route (in person, email, phone, system). - Triage each request for urgency, scientific impact, instrument criticality, set priority. - Confirm request is complete enough to act on, gather missing rather than returning. - Route requests outside scope to correct function, including Lifecycle and Relocations for asset changes, confirm they land. - Acknowledge requester so nobody left wondering. - Entitlement and dispatch: - Check coverage position of instrument before dispatching: warranty, service contract, time and materials, or self-perform. - Dispatch work to Renovo engineer where platform self-performed, and to OEM or third party where not. - Raise service requests, quotes and purchase requisitions through Sourcing and Payments team. - Flag coverage that does not match how instrument actually used, in either direction. - Escalate to Site Operations Manager where entitlement unclear or quoted cost disproportionate. - Scheduled maintenance coordination: - Build and maintain SM calendar for assigned laboratories. - Coordinate SM timing with lab staff so maintenance does not collide with critical scientific work. - Manage deferments and cancellations, with reason recorded and compliance impact understood. - Chase overdue and aging work orders rather than letting accumulate. - Escalate SM that cannot be completed within compliance window. - Vendor coordination and invoice verification: - Coordinate vendor visits around lab availability and scientific priority. - Obtain and check service report, confirm it supports invoice before approval. - Query service report that does not match reported fault or authorized scope, rather than passing for payment. - Laboratory relationship: - Maintain visible daily presence in assigned labs and be known by name to staff. - Take requests at bench and give lab staff straight answer on status and timing. - Know instrument base in assigned area well enough to anticipate impact rather than react. - Surface recurring problems, emerging needs and new equipment coming into area to Site Ops Manager. - Data and record accountability: - Own accuracy of work order data for assigned area, including status, completion data, vendor detail and cost. - Keep asset location, status and coverage position correct in system of record for assigned area. - Close work orders with complete data so reporting, invoicing and contractual KPIs hold up. - Raise record discrepancies found in laboratory rather than working around them. - Provide accurate area data for audits, entitlement reviews and reporting cycles. - Quality, compliance and safety: - Meet GxP and client quality system documentation requirements for all work coordinated. - Support audits and quality reviews covering assigned labs. - Follow laboratory safety requirements including biological, chemical, electrical and cryogenic hazards. - Exercise stop-work authority when work cannot be performed safely, and escalate rather than proceed. - Escort and vendor hosting (standing expectation): - Escort and host OEM and third-party personnel in client labs and equipment areas, on request and regardless of whose scope instrument sits in. - Confirm third-party personnel are inducted, badged, trained, and compliant with client site access and safety requirements before they enter lab. - Remain with third-party personnel while they work where area, hazard, or client requires continuous accompaniment. - Confirm work performed matches what was authorised, and area left clean, safe, and operational. - Verify service report or work record is complete before third party leaves site, and route it for invoice verification. - Escalate immediately where third party arrives unannounced, without correct documentation, or attempts work outside authorised scope. Qualifications: - 2+ years of experience in laboratory operations, equipment coordination, service coordination, dispatch or comparable coordination role. - Experience working directly with technical or scientific staff in their own environment. - Experience with a computerized maintenance management system (CMMS) or service management platform. - Ability to hold multiple open items across several laboratories without losing track. - Working knowledge of GxP requirements and laboratory documentation practice, or willingness to be trained. - Comfortable working in an active laboratory environment. - Experience in a Pharmaceutical, Biotechnology Or Research Environment Preferred. - Education/Special Training: Associate or Bachelor’s degree preferred, in scientific, technical or business discipline. Equivalent experience considered. - Training in laboratory safety, GxP and data integrity provided or required. - CMMS and platform training provided after hire. Required Competencies: - Ownership - the request is theirs until it is closed, not until it is passed on. - Follow-through - chases the open item rather than waiting to be asked about it. - Judgment - can tell an urgent request from a loud one and prioritise correctly. - Relationship Building - known and trusted by name in the assigned laboratories. - Data Discipline - treats record accuracy as part of the work, not paperwork after it. - Commercial Awareness - checks coverage before dispatching and questions a quote that does not fit the fault. - Communication - gives laboratory staff a straight answer on status and timing. - Integrity - can admit mistakes, is direct and truthful, and acts in the best interest of clients, employees and Renovo. Success Measures (maybe not needed): - Request acknowledgement and triage time - Scheduled maintenance completion against plan for the assigned area - Demand maintenance response and resolution time - Overdue and aging work order volume in the assigned area - Entitlement checked before dispatch, measured on sampled work orders - Vendor work verified and documented before invoice approval - Work order and asset record data accuracy - Deferments recorded with reason and compliance impact understood - Laboratory staff feedback on responsiveness and communication - Audit outcomes for the assigned laboratories Safety Requirements: - Abide by and follow Renovo safety policies, procedures, and injury and illness prevention expectations. - Maintain a safe working environment for self and others when visiting customer sites, laboratories, offices, or operational environments. - Follow applicable customer site safety requirements, OSHA guidelines, and laboratory or facility-specific procedures as required. - Complete required safety training assignments on time. Physical Requirements