Operations Specialist, Labs

About the role

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

Create an impact

You’re excited about this opportunity because you will…

• Support daily ground operations to ensure safe, accurate, and efficient drone deliveries.
• Pick up orders from merchants and prepare them carefully for delivery—every detail matters.
• Share feedback and ideas to help improve processes and strengthen reliability.
• Be a visible, professional presence in the community—answering questions and helping build awareness and trust in drone delivery.
• Stay adaptable and dependable in a fast-moving environment.

Team collaboration

• Work closely with teammates to keep operations running smoothly.
• Communicate clearly and support a team culture built on accountability and respect.
• Build positive relationships with merchants and local partners.

Communication

• Represent the program with professionalism in every interaction.
• Engage with customers, merchants, and community members in a friendly, informed, and respectful way.
• Share on-the-ground observations that help improve the service and strengthen community adoption.

We’re excited about you because…

• Comfortable working outdoors and energized by being part of something new and innovative.
• Ready to be a brand ambassador—representing the company well in interactions with merchants and customers.
• A positive, can-do attitude with a willingness to learn and adapt.
• Must have access to a reliable personal vehicle and a valid driver’s license, as the role requires traveling to merchant locations to pick up orders.

What you’ll learn

• How autonomous drone technology is revolutionizing last-mile delivery.
• Develop strategic thinking, gain technical skills, and collaborate with cross-functional teams.
• Be part of shaping a cutting-edge service that’s changing how the world receives deliveries.