Operations Support Specialist (contract)

Location: 800 S Jordan Creek Pkwy, West Des Moines, IA
Alternate Locations: Charlotte, NC; Tempe, AZ; Irving, TX
Duration: 12 months
Work Schedule: 3 days in office / 2 days remote

About the role

In this contingent resource assignment, you will support business execution by proactively improving processes, perform moderately complex administrative support tasks, and complete Know Your Customer reviews and quality controls related to contract packages for new Merchant Services accounts prior to onboarding. You will also complete CIP/CDD activities aligned with the AML policy and work within the boarding platform, requesting corrections and rejecting items to sales as needed.

Responsibilities

• Support Operations in completing larger and more complex business, operational, and customer support initiatives to improve team performance.
• Complete Know Your Customer reviews prior to account opening.
• Use technical expertise in the designated area to resolve escalated issues.
• Provide feedback and present ideas for improving processes and customer support.
• Perform complex operational and customer support initiatives within the Operations functional area.
• Assist staff, managers, and colleagues by providing guidance and interpretation of policies and procedures.
• Apply technical knowledge and expertise to perform work and action requests.
• Provide subject matter expertise and interpretation of procedures to staff.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Interact with internal customers.
• Receive direction from leaders and exercise independent judgment while developing knowledge of function, policies, procedures, and compliance requirements.

Requirements

• Authorization to work for any employer in the U.S. (visa sponsorship not available).
• Minimum of 2+ years of demonstrated experience and strong working knowledge of Know Your Customer (KYC), AML, BSA, CIP, and CDD compliance processes.
• Proven experience in quality monitoring and/or assurance.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to handle high-volume workloads and adhere to SLAs.

Qualifications (Preferred)

• Minimum 2+ years of banking experience.
• Underwriting experience.

Benefits

• Health Insurance
• Life Insurance
• 401K
• Voluntary Benefits