Operations Support Specialist - Bureau of Operational Support

About the role

This position is responsible for assignments related to technical, vendor and certification tasks under the direction of the Assistant Director of Law Enforcement Operations. Provides oversight of Communications Center radio and phone equipment initiatives as well as vendor relations and Regional Justice Information System (REJIS) certification.

Primary Duties & Responsibilities

• Dispatch Equipment Coordinator:
  • Provides coordination of maintenance and procurement of Communication Center Dispatch equipment, to include: Provides oversight of radio equipment, ensuring regular maintenance is performed, coordinating maintenance and repair requests with vendors, upkeep and replacement of auxiliary equipment, and inventory control.
  • Coincides radio equipment procurement and assignment for incoming Officers, initiates communication with St. Louis County ECC for alias updates.
  • Makes recommendations and coordinates purchases for all upgrades to the system.
  • Develops and conducts training in the proper use of the radio system and Departmental protocols with all personnel.
  • Affords assistance with any radio reprogramming efforts through St. Louis County ECC.
  • Affords assistance with on-site coordination of WUPD radio site maintenance, repair and communication.
  • Provides upkeep of license and contract information and dates REJIS System Coordinator.
    • Serves as the Departmental liaison to the Regional Justice Information Systems (REJIS), ensures Departmental compliance with the use of REJIS, reviews requests for dissemination of REJIS information outside the Department, coordinates the training/certification of all employees authorized to use the system, coordinates on-boarding of new employees, to include REJIS setup and Universal ID. Card Services and Access Control Liaison.
      • Serves as backup liaison with Access Control to have continued communication in the areas of: CCTV (PASS) Card Access.
      • Coordinates on-boarding of new WashU PD employees with Card Services, ensuring proper ID credentials and card pick-up in conjunction with Access Control for proper ID card encoding.
• General Department/Bureau Support:
  • Provides assistance, as needed, with CALEA Accreditation, crime data collection, significant Department projects or equipment purchases/transitions.
• Special Events:
  • Provides support during Special Events to include, WILD, Commencement, Move-In, and large-scale events that affect the Danforth Campus.

Working Conditions

Job Location/Working Conditions Normal office environment. Physical Effort Typically working at desk or table. Repetitive finger, wrist and hand movement. Sitting for extended periods of time. Light lifting. Ability to travel to various on- and off-campus locations. Equipment Office equipment.

Education

• Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.
• Preferred Qualifications: Associate degree.

Work Experience

• Operations Center Or Dispatch Center (2 Years)

Skills

• Emergency Radio Communications
• Microsoft Office
• Driver's License: A driver's license is not required for this position.

Required Qualifications

• Regional Justice Information System (REJIS) experience.
• Knowledge of the St. Louis County Emergency Communication System and Inter-Operability Network.

Salary Range

$27.21 - $43.56 / Hourly