Operations Support Specialist - Berlin Ophthalmology

About the role

The Operations Support Specialist (OSS) is a lead position and an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors. The OSS acts as the lead by assisting the Practice Supervisor in coordinating work activities, resolving problems, training, orientation, and contributes to performance evaluations of the support staff. Makes suggestions and participates in process improvements in support of achieving the established Medical Group performance expectations. This position functions as part of the site-based leadership team in support of, and responsible for all clinic operations.

Responsibilities

• Assist the Practice Supervisor in coordinating work activities
• Resolve problems
• Provide training and orientation
• Contribute to performance evaluations of support staff
• Make suggestions and participate in process improvements
• Function as part of the site-based leadership team
• Responsible for all clinic operations

Qualifications

• Associates Degree in Business or related field preferred, or equivalent combination of education and experience
• Minimum of one year of experience in a relevant healthcare setting