Operation Support Specialist

Responsibilities

• Culture: Advocate for Family Resource Home Care's culture, balancing a family‑like environment of support, engagement, and respect with a high‑performance focus on operational excellence.
• Leadership: Provide leadership and guidance to branch staff throughout the integration process and drive inter‑departmental training and collaboration.
• Operational Efficiency: Optimize integration efficiency across operations, implement best practices, manage costs, enhance productivity, and fill administrative roles (Branch Manager, Caregiver Manager, or Client Care Supervisor) as needed for new markets.
• Financial Management: Ensure branches meet financial expectations in partnership with the Finance team and operations leadership.
• Performance Monitoring: Monitor key performance indicators, analyze data, identify trends, and take corrective actions to support continuous improvement.
• Customer and Caregiver Satisfaction: Champion elevated satisfaction for both internal and external customers and caregivers.
• Business Partner: Act as a liaison between functional departments, regional teams, and community partners, facilitating communication, collaboration, and smooth transition of new locations.
• Strategic Planning: Collaborate with key stakeholders to develop area and enterprise‑wide strategies that support company growth and objectives.
• Talent Management: Train and develop employees within branches, ensuring the right talent is in place to meet operational goals.

Working Conditions

The OSS works primarily in an indoor office environment, spending time at a computer station as well as standing and walking. Business hours are Monday‑Friday, 8 am‑5 pm, with occasional evenings and weekends required to meet job needs. Travel to branch or HQ operations is required, approximately 90 % of the time. Supervision is provided by the Senior Vice President – New Markets.

Physical Requirements

• Frequent standing, walking, sitting, keyboarding, and driving.
• Occasional twisting, climbing stairs, stooping, bending, kneeling, or squatting.
• Seldom work above shoulders or operate equipment.
• Regular talking and hearing.
• Lifting: frequent up to 10 lb; seldom over 50 lb.

Direct Reports

Provides general support to branch staff.

Benefits

• Comprehensive health, dental, and vision coverage
• Paid mileage reimbursement
• Company‑paid life and AD&D insurance
• Paid time off: 3 weeks
• 11 paid holidays
• Ongoing training and professional development
• Company‑matching 401(k)

Pay

Salary range: $70,000 – $85,000 per year.

Why Join Us?

Be part of a mission‑driven team that values collaboration and growth. Help shape the future of our workforce by empowering others. Enjoy a dynamic work environment with opportunities for travel and professional development.