Operations Support Specialist

About the role

Supports the daily operations of one or more Ricoh locations, including copy production and finish work, mail center operation, reception, audio visual, and administrative duties. Maintains billing logs and reports, supports regional MS logs and reports, and fills in for absences and vacations across Ricoh locations. Assists during new account start-ups and supports operational objectives at existing customer sites within a geographic territory. Reports directly to the Site Operations Manager or IAM, depending on marketplace personnel configuration.

Responsibilities

• Assists with new MS site implementation.
• Offers suggestions for process or procedure improvements to Site Manager or Supervisor.
• Assists in training new and existing employees.
• Maintains accurate and up-to-date Site Procedure Guides, Forms, Logs, and branding materials as directed.
• Collects data for Monthly Management Reports as directed.
• Orders paper, toner, and other supplies as directed.
• In the absence of onsite personnel, performs duties including:
  • Processing all incoming and outgoing mail.
  • Mailroom functions such as sorting, filing, packaging, and processing shipments.
  • Filing and labeling documents for storage and retrieval.
  • Shipping and receiving, including moving boxes and equipment.
  • Courier services for pickup and delivery of mail and copy jobs, on and off campus.
  • Assisting in the Copy Center, including binding, folding, laminating, and completing copy requests.
  • Basic troubleshooting on Ricoh Center equipment.
  • Coordinating work assignments to meet deadlines and service deliverables.
  • Leading the Daily Huddle in the absence of the Site Manager or Supervisor; attending via conference call for single-person sites.
  • Performing front desk receptionist duties.

Requirements

• High school diploma plus 6–12 months of related work experience.
• Valid, violation-free driver’s license with reliable transportation and minimum auto insurance coverage per Ricoh policy.
• Experience using and operating shrink-wrap machines, paper cutters, hole drillers, bindery equipment, joggers, tape machines, electric staplers, scales, collators, and related equipment.
• Experience with postage meters and equipment.

Knowledge, Skills and Abilities

• Ability to use and troubleshoot mailroom equipment.
• Strong organizational skills.
• Effective communication and customer service skills.

Working Conditions and Physical Demands

Typically an office environment with adequate lighting, ventilation, and normal temperature and noise levels. Work assignments are diversified and require interpreting, comprehending, and applying complex materials, data, and instructions.

Physical effort includes long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items up to 50 lbs. May involve pushing or pulling machines on wheels up to 400 lbs for repairs. Walking between buildings may be required.

Moderate dexterity and regular use of basic skills such as calculators, keyboards, hand tools, and eye/hand coordination.